Pyramid Time Systems TTEZ Manual do Utilizador descarregar pdf (Página 58)

T R O U B L E S H O O T I N G

Software Cannot Locate Time Recorder – Ethernet Version Only

An enabled DHCP Server on the network is required for an Ethernet

terminal to receive an IP address to make a connection to the software.

Verify that the terminal reads “DHCP Server Found” and an IP address

has been received by unplugging ther terminal and plugging it back in

to reset it. The terminal will go t hrough a DHCP negotiation that will

confirm the IP address assigned to the terminal. If “No DHCP FOUND”

appears on the LCD:

• You do not have a DHCP server on your network. A DHCP server is

required for the Pyramid Ethernet terminals to function.

• Your DCHP server is not enabled. See your IT/Administrator to enable

the DHCP server.

• Directly connect the Pyramid TimeTrax to the Ethernet port on back

of your PC and reboot your computer. If problem persists, replace the

Ethernet cable provided with another Ethernet cable and reboot your PC

before opening the software. If you still cannot get a connection, contact

Pyramid Technologies Customer Support at 888-4Pyramid and select

option 1.

• If the software can make a connection, the problem is in your network.

Please check the following:

– Ethernet Switch/Hub or Router Prot is not functioning correctly or

not turned on. Connect the Ethernet cable to another open port or

see your IT/Administrator for assistance in opening the port on the

device.

– Disable or upgrade Firewall if: device can be pinged but no connec-

tion found or was working and recently lost the connection.

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Pyramid Time Systems TTEZ Manual do Utilizador Página 58